JOB DESCRIPTION - OFFICE ASSISTANT WHISTLER
About Us
Bon Voyage Medical is a travel and occupational health clinic with College of Physicians and Surgeons of British Columbia (CPSBC)-accredited laboratories focused on COVID-19 testing. We provide consulting services, specimen collection, analysis, testing, and reporting services for individuals and organisations requiring infection prevention and control services, including COVID-19 testing and vaccination services. With over 600 five-star Google reviews, we pride ourselves on responsive and reliable customer service.
Bon Voyage Medical has been on an exponential growth curve and we are expanding our offerings and client base every day. We have official partnerships with major airlines including Air Canada and WestJet, leading travel agencies and hotel chains, food processing plants, school districts and more. Our doctors and nurses have deep expertise in COVID-19 response, including in public health, laboratory medicine, and primary care.
About The Position
We offer a fast-paced, dynamic working environment in a continuously changing market with limitless potential for growth and personal development. The Office Assistant must be dynamic, adaptable, curious, and excited to find a solution where there is no precedent, and continuously look to optimise and improve the way we run our operations.
This part time or full-time position, reporting to the Team Leader in Whistler, will be involved in all day-to-day operations of the clinic, from sample collection to admin to lab work. The ability to effectively multitask and prioritise tasks while working in a fast-paced environment is a must. Ultimately, the most important role of the Office Assistant is to ensure that Bon Voyage Medical maintains its excellent reputation for first-in-class customer service.
The staff member must be local, based either in Whistler or the surrounding region, and have access to their own vehicle for getting to work and mobile clinic sites. Please note that we do not offer staff accommodations at this time.
Key Responsibilities
· Answer multi-line phone systems, answer email inquiries, schedule or change appointments, direct calls, answer questions, and ensure patient satisfaction through top-notch customer service
· Receive patients at reception, confirm their identification documents, create appropriate paper documentation and ensure relevant payments for the appointment have been made
· Carry out COVID-19 sample collection activities in line with the clinic's Standard Operating Procedures (SOPs) in accordance with the guidelines of CPSBC
· Analyze the samples in the clinic's lab and learn all the protocols for sample handling, testing, and reporting as outlined in the SOPs under the guidance of CPSBC rules and regulations
· Support the Whistler Team Leader in troubleshooting urgent problems and escalating promptly when necessary
· Become a power user of the clinic's Information Management System including scheduling and Electronic Medical Record platform
· Support the Medical Director in drafting and reviewing patient travel certificates and test results and ensure patients have received the records in a timely manner through secure mechanisms
· Support the investigation of incidents and nonconformities and implement continuous improvement measures
· Attend weekly staff meetings, discuss process improvement opportunities and lessons learned
Requirements
· Past experience in a customer-facing role, with excellent communication, organization, and customer service skills in a must.
· Past experience as an MOA is not required but considered an asset.
· Past experience in the healthcare sector is not required but considered an asset
· Experience in the hospitality sector, including retail, food & beverage, or events is considered an asset.
· Must have a vehicle to drive within the Whistler region and must live in Whistler region
· Must be comfortable working in a COVID-19 testing clinic
· Demonstrated experience working in a fast paced, high energy, high stakes environment is a must.
· Experience working with computers, sophisticated software, and complex communications systems is required. Must be comfortable learning new technology platforms.
· Flexible to work out of our Four Seasons location, or Westin location in Whistler, and at times work out of both locations at different times on the same day
· Fast learner and capable of picking up new concepts fast.
· Multilingual abilities considered a plus
Job Types: Full-time, Part-time
Schedule:
- Weekend availability
Application question(s):
- Mandatory Screening Questionnaire: Do you live within short driving distance of Whistler? If so - how far? NOTE: Please don't apply if you do not live within the Whistler region.
- Mandatory Screening Questionnaire: Are you looking for full time or part time work?
- Mandatory Screening Questionnaire: Are you available to work Friday, Saturday, Sunday and Monday?
- Mandatory Screening Questionnaire: Are you available to work 7am-4pm?
- Mandatory Screening Questionnaire: How soon can you start?
- Mandatory Screening Questionnaire: What is your expected hourly wage?