IT Service Desk Representative
On behalf of our client, Procom Consultants Group is currently searching for an IT Service Desk Representative.
The Service Desk hours currently are from 7:00 am – 6:00 pm Monday – Friday and 8:30 am – 4:30 pm Saturday
IT Service Desk Representative Job Description:
Customer Support: Respond to inquiries and requests resolving simple to moderately complex technical issues, and processing standard requests for computer systems, applications, equipment, network and telephone systems
• Problem Diagnosis: Effectively gather relevant information from the customer and analyze issues using diagnostic tools and applications, vendor manuals and internal documentation in order to determine probable cause and take corrective action;
escalate unusual or complex issues appropriately
• Documentation: Maintain knowledge of division and department standards, policies, procedures and guidelines, and document in a shared knowledge base.
IT Service Desk Representative Mandatory Skills:
• Providing excellent customer service, able to respond to multiple requests through various media, researching and resolving multiple technical issues, and responding effectively to customers with time sensitive concerns
• Ability to explain technical procedures clearly to a non-technical audience
• Working with a broad range of computer systems and applications, voice and data communications, network technologies, and local and remote diagnostic tools
• A minimum of six months' service desk experience in a computer operations environment
• Your experience is supported with recent post-secondary education in a computer related field leading to a diploma or certificate
• Please note this position is in a call center environment.
IT Service Desk Representative Start Date:
ASAP
IT Service Desk Representative Job Duration:
12 Months to hire
IT Service Desk Representative Work Location:
British Columbia, 2 days onsite and 3 days remote. Full Vaccination Proof (2 Two shots) is mandatory prior to hire.