Support Engineer
On behalf of our client, Procom is seeking a Support Engineer to join an incredibly talented group of people.
Support Engineer - Job Details:
- Assist and advise customers on usage of products and services
- Actively communicate with customers via a variety of methods such as phone, email, JIRA and in person
- GoToMeeting or other desktop sharing platforms as well
- Analyze and resolve customer issues
- Maintain and update accurate customer correspondence and discussions records
- Develop and update written information/guides
- Initiate new functionality change requests for customers
- Perform quality assurance functions like to write and execute test cases before the final release to the customer
- Interact with customers periodically to gather business requirements, identify gaps and discuss available features
- Deliver trainings to customers on system features and installation processes
- Configure servers, restore and maintain databases and install system files
The Senior Software Engineer- Mandatory Skills:
- Bachelor's degree in Computer Science, Software Engineering, a technical diploma or related discipline required
- Minimum 2 years direct work experience in customer support
- Minimum 1 year direct work experience in software testing
- Demonstrated understanding and application of business process and requirement analysis techniques
- Demonstrated understanding of customer support practices
- Understanding of the Software Development Life Cycle process
- Understanding of software testing techniques
- Mediation and conflict resolution techniques is an asset
Start Date: ASAP
Location: Must be open to transitioning into hybrid work model from the Burnaby office.
Company:Procom Consultants Group LtdLocation:Burnaby BC CAJob Types:Full TimePost Date:April 8, 2022Valid Through:May 7, 2022