Job Location Canada-British Columbia-Victoria Additional Location DetailsElements Casino, Victoria
Job Stream Table Games / Casino Operations
Site Location Elements Casino Victoria
Job Type Permanent, Full-Time
Number of Positions 1
Posting Date 18-Mar-2022
Expiry Date 17-Apr-2022
Travel Required Not Required
Educational Requirements Some High School
Languages Required English
Job Description
If you love the gaming atmosphere, and are a strategic thinker, then you may be the right person for our open role as Gaming Manager at Elements Casino Victoria! Do you thrive in social settings and meeting diverse groups of players? Under the supervision of the Director of Gaming Operations, the Shift Manager is responsible for overseeing Table games operations on a shift basis. The successful incumbent ensures adherence to all policies and procedures; motivates and leads by example, and provides a learning environment, while establishing a safe and welcoming work environment for team members. Does this sound like the career opportunity for you? Then Get in the Game… It's All You!
Key Accountabilities:
- Provides leadership, direction and mentoring to Table Games department
- Assists in the implementation of performance objectives and delivers performance evaluations for direct reports
- Oversees scheduling and time & attendance and provides a learning environment through team member training opportunities
- Monitors table games reporting
- Provides ideas, participates and promotes all table games marketing initiatives
- Supports the implementation of table games strategic plans as directed and makes recommendations on opportunities for efficiencies while ensuring adherence to all policies and procedures
- Performs the required gaming management duties to ensure the safety, security and integrity of gaming while maintaining strong working relationships with all stakeholders
- Oversees all operational requirements as required
- Responds to, resolves or reports issues as escalated
- Develops and cultivates strong working relationships with all stakeholders
- Ensures compliance with licensing laws, heath & safety and other statutory regulations
- Ensures compliance of Source of Fund and Anti Money Laundering policy and procedures
- Cross-departmental training and operational support as required
- Performs other duties as assigned or directed
Education and Qualification Requirements:
- Knowledge of all table games and gaming industry standards
- Relevant experience in a supervisory or management role, preferably in a highly regulated environment
- Full availability and flexibility in order to provide leadership and meet business needs
- A passion for providing Great Service to our external and internal guests in the quest of achieving service excellence
- Must have superior verbal and written communication skills; problem solving abilities
- Commitment for following up on all requests including promptness with emails, phone messages, etc.
- Strong MS Office skills
- Live GCC's Values on the job: Integrity, Team Engagement, Drive to Succeed and Citizenship
- Ability to be self motivated and demonstrate a superior work ethic
- A willingness to learn, develop and achieve new skills for personal and professional development
- The ability to successfully obtain or maintain a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB)
If this sounds like a GREAT opportunity for you, we invite you to submit an application today.
Elements Casino Victoria is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest, and will contact those qualified to continue in the recruitment process.