Company description
TownePlace Suites by Marriott is a small piece in the large puzzle that is Marriott! Our property opened in 2021, and our team has been dedicated to providing the best service and most comfortable accommodations for our guests ever since!
Job description
As a Guest Service Assistant within Front Office, you will greet our guests, assist them with check-ins and check-outs, and provide consistently prompt, responsive and courteous service designed to meet our high standards of quality, and to ensure repeat business.
The TownePlace Suites Okanagan, West Kelowna will have 115 suites, conference space, a restaurant and bar with an outdoor patio and fire pit, fitness centre and swimming pool.
Your specific duties in this role will include:
- Listening to, and understanding guest requests, responding with prompt and appropriate action, and providing accurate information such as outlet hours and local attractions
- Providing guests with welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate
- Verifying and imprinting credit cards for authorization using electronic acceptance methods, as well as handling cash, making change and balancing an assigned house bank
- Posting charges to guest room and House accounts using the computer
- Closing guest accounts at time of check out, and ascertaining guest satisfaction
- Responding to, and addressing guest complaints and concerns
- Summoning guest service personnel for assistance in escorting guests to their rooms as appropriate
- Providing safety deposit boxes for guests by escorting them to the vault room and assisting the customer in opening the deposit box lock
- Performing additional duties as assigned by the supervisor
We are looking for a warm and outgoing Guest Service Assistant with a strong work ethic, and a firm commitment to providing the best possible customer service and guest experience. It is also important that you have excellent communication, interpersonal, and active listening skills as well as the ability to interact effectively with internal and external customers using patience, tact, and diplomacy as necessary.
Specific qualifications for the role include:
- High school diploma or GED
- Prior hospitality experience important
- Ability to access and accurately input information using a moderately complex computer
- Ability to maintain a professional appearance and demeanor
- Strong English language skills
Job Types: Full Time, Weekends
Work Remotely
- No
Job Types: Full-time, Permanent
Salary: $18.00 per hour
Additional pay:
- Bonus pay
Schedule:
- 8 hour shift
- Holidays
- Weekend availability
COVID-19 considerations:
All employees are required to wear masks at all times during working hours. Candidates who are not vaccinated will not be considered.
Experience:
- Hotel & Accommodations Guest Services Staff: 1 year (preferred)
- customer service: 1 year (preferred)
Language:
- English (preferred)