Job Location Canada-British Columbia-Victoria Additional Location DetailsElements Casino, Victoria
Job Stream Security and Surveillance
Site Location Elements Casino Victoria
Job Type Permanent, Full-Time
Number of Positions 1
Posting Date 15-Mar-2022
Expiry Date 14-Apr-2022
Travel Required Not Required
Educational Requirements Some Post Secondary Education
Languages Required English
Job Description
Are you passionate about safety and providing great guest experience? Looking for a place to put your skills to play, making guests feel safe and special? Elements Casino Victoria is looking for a personable, energetic, and passionate individual for the position of Security Supervisor. Under the supervision of the Security Manager, you will be responsible for protecting guests, staff, and assets to ensure the integrity of the gaming floor and company property by patrolling and monitoring the entire casino site, interior and exterior, controlling access to keys and restricted areas; and other duties as assigned. This position requires shift schedule flexibility.
DUTIES & RESPONSIBILITIES:
- Providing input for team member performance objectives and evaluations
- Mentoring, coaching and training front line security team members
- Monitoring, documenting and preparing statements/reports on internal and external violations, unsafe conditions, potential hazards, suspicious persons and activities
- Enrolling guests into the Self-Exclusion Program
- Conducting regular patrols of the entire property as directed; identifying risks and conditions that present safety issues
- Providing or assisting with First Aid for team members and guests
- Responding to, resolving or escalating security issues
- Escorting guests and team members or assigning escort duties as required
- Overseeing crowd control for special events
- Liaising and communicating effectively with all appropriate operational departments
- Developing and cultivating strong working relationships with all stakeholders (guests, ownership and team members)
- Ensuring compliance with licensing laws, health and safety and other statutory regulations
- Performing other duties as assigned or directed
QUALIFICATIONS:
- Previous security experience an asset but not required
- A High School Diploma
- Strong communication and public relations skills
- Second language an asset
- Exceptional interpersonal skills and time management skills
- Ability to multi-task and prioritize
- Ability to be adaptable and be flexible with work schedule
- Exceptional organizational, problem solving and conflict resolution capabilities
- Experience with MS Office and Outlook
- Certification in Occupational First Aid Level 2 and WHMIS an asset
- Completion of Gaming Security Officer training an asset
- The ability to successfully obtain a criminal record check through the Gaming Policy and Enforcement Branch (GPEB)
- Serving It Right, or the ability to obtain a Serving it Right Certification