Contact Center Agent
On behalf of our client in the financial industry, Procom Consultants Group is currently searching for 15 Contact Center Agents.
Contact Center Agent Job Details
We need people who can wear a lot of hats. Oh, and a headset. Our Member Banking Specialists in our Advice Centre help members with all kinds of things. As a Trusted Advisor, you will build and manage relationships with our members and provide them with Financial Service and Advice.
On any given day you may assist members with setting up their online banking, opening a Free Chequing account or adding overdraft protection. Or by anticipating the needs of our members, you may simply help them find the right person to answer their question, if their needs are beyond your expertise. Of course, you'll also look for opportunities to provide members with more outstanding client's products. Because, hey, we are a business. And part of our business is to generate more business. Luckily, our products are really good, helpful and competitive.
This job is a lot like being at the counter in a branch. Only you're on the phone or using web tools. But still, it is similar. Because you're still giving our members the friendly, helpful service they've come to expect from us.
Contact Center Agent Mandatory Skills:
- 2-4 years experience working as a customer service representative
- 1-2 years call center experience would be ideal
- Having a customer service oriented mind set is key to success
- Training will be provided
- Strong communication, writing, and listening skills
Contact Center Agent Start Date:
ASAP
Contact Center Agent Assignment length:
6 weeks with possibility to be extended based on performance
Contact Center Agent Work Location:
Remote, BC. All applicants need to be fully vaccinated with two (2) shots proof prior to be hired