Job Location Canada-British Columbia-Coquitlam
Job Stream Table Games / Casino Operations
Site Location Hard Rock Casino Vancouver
Job Type Permanent, Full-Time
Number of Positions 1
Posting Date 02-Mar-2022
Expiry Date 01-Apr-2022
Travel Required Not Required
Educational Requirements N/A
Languages Required English
Job Description
The Hard Rock Casino Vancouver is seeking an energetic, performance driven individual interested in furthering his/her career as a Gaming Manager, Table Games. Under the direction of the Table Games Manager, this individual will be responsible for overseeing the Table Games operations on a shift basis at the site level while establishing a safe and welcoming work environment for all team members. The Gaming Manager, Table Games will ensure adherence to all policies and procedures, motivate, and lead by example, and provide an environment conducive to learning. The successful candidate will also develop performance objectives and deliver performance evaluations for direct reports. In addition, this individual will implement all new Table Games initiatives as directed.
Duties & Responsibilities:
- Providing leadership, direction and mentoring to the Table games operations at the site level as well as developing performance evaluations for direct reports
- Managing departmental budgets and labour utilization
- Participating in Table Games marketing initiatives
- Monitor the Customer Comp Program
- Preparing and submitting First Aid, WCB, ITRAK reports
- Responding to and resolving issues as escalated
- training new team members
- Inspecting the table games floor for repair, maintenance and facilities reporting
- Liaising and communicating effectively with all appropriate operational departments
- Developing and cultivating strong working relationships with all stakeholders: guest, ownership and team members
- Verifying requests for fills, credits and inventories
- Ensuring compliance with licensing laws, health and safety and other statutory regulations
- Performing other duties as assigned or directed
Qualifications:
- Minimum of 2 years' experience in gaming management (or a suitable combination of education and experience an asset
- Full availability to work full time, with flexibility for scheduling
- Knowledge of all games and gaming industry standards
- Must have superior verbal and written communication skills; problem solving abilities
- Computer literacy MS Office
- Legendary guest service skills with a 'Make it Happen' attitude
- A passion for providing Rockin' It Service to our internal guests in the quest of providing Kickin' Service
- Live HRCV's values all day, every day: Respect, Original, Caring, Kickin' Service, Integrity and No excuses
- A willingness to learn, develop and achieve new skills for personal and professional development
- The ability to successfully obtain or maintain a criminal record and credit check through the Gaming Policy and Enforcement Branch (GPEB)
Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest, and will contact those qualified to continue in the recruitment process.
Great Canadian Gaming Corporation encourages all applicants to be fully vaccinated with the COVID-19 Vaccine. Proof of vaccination is required for entry into our Company Premises unless an exemption is required by law. Proof of full vaccination or undertaking rapid testing twice a week is a condition of employment for successful candidates. Great Canadian Gaming Corporation may update its COVID-19 Vaccination Policy and requirements at any time in its sole discretion.