If you're an energetic and outgoing individual who is looking for an opportunity to start or grow your career with one of Canada's Top 500 Fastest Growing Companies, we have the perfect position available for you!
DYNAMIC - FUN - FAST-PACED
AN OVERVIEW OF YOUR DAY TO DAY:
- Work directly with the Customer Support Manager and Team to help elevate each customer's experience and develop new processes.
- Intimately learn our business and engage in meaningful conversation with team members that encourage the growth of the department.
WHAT'S IN IT FOR YOU?
- Knowledge and skills to hone in your critical thinking and interpersonal skills
- Gain insight into business structures of big names such as Amazon and Costco
- Professional and career development opportunities
- EAP - Employee Assistance Program
- Kitchen fully stocked with coffee and healthy snacks
- Employee discount to use for yourself and your friends & family
- Bi-weekly team lunches
- Paid lunch break
WHY WORK WITH US?
We are a small, close-knit team that loves to collaborate and help each other out. We offer competitive salaries, benefits, bi-weekly team lunches, and company events. Additionally, with a recent move to a new office building we're providing our employees with a bright, beautiful and modern environment to enjoy while working.
WHO WE ARE:
Outland Living was founded in 2010 with a love for the outdoors in mind. Located in Surrey, BC we continuously strive to provide the market with "disruptive value", delivering high-quality, innovative and stylish products that are fit for anywhere from the backyard to the backwoods
. While originally known for our portable fire pits, we have expanded our catalogue to include fire tables, vertical gardens, patio torches and more.
YOU'LL BE RESPONSIBLE FOR:
- Answering customer queries/concerns via phone and email
- Creating and responding to tickets in our Customer Support System
- Adhering to ticket SLA policies to ensure resolutions are reached promptly
- Performing technical troubleshooting
- Beginning the warranty process and assessing warranty claims
- Accepting and processing orders with customers via phone call and email
- Processing customer returns
- Applying refunds to orders due to promotions, returns, and cancellations
- Processing cancellations for Amazon and Shopify orders
- Troubleshooting shipment/tracking exceptions and determining the appropriate course of action
We would like a cover letter so we can get to know you better!
QUALIFICATIONS:
- Superb communication skills (oral and written)
- Creative problem-solving skills and confidence to resolve conflicts that may require analysis or interpretation
- Fast learner of new technology and comfortable with a change driven business
- Open to learning and taking on other tasks and responsibilities
- Minimum 1-year customer service/support experience
- FreshDesk or ZenDesk experience is an asset but not required
TO APPLY:
Please email your resume and a brief cover letter outlining your experience and why you think you would be a great addition to our team.
We thank all candidates for their application, however, only those chosen for an interview will be contacted.
Submission deadline has closing date of April 11, 2022.
Job Types: Full-time, Permanent
Salary: $19.00-$21.00 per hour
Additional pay:
- Overtime pay
Benefits:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Education:
- Secondary School (preferred)
Experience:
- customer service: 1 year (preferred)
Application deadline: 2022-04-11