Req ID:67703
This position is with NTT DATA BCU, Inc. and is part of the BCGE Union.
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be
part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Technical Specialist - Device Engineering - Imaging to join our team in Burnaby, British Columbia (CA-BC), Canada (CA).
Purpose of Position
The Technical Specialist works as a member of a specialized technical team in the area of server support, workstation support and project delivery. The position provides technical support for servers and workstations across government and the broader public sector including the full range of technical services. The position responsibilities include maintaining the support of VMWare, operating systems, installing operating systems software, managing and maintaining layered products, installing and upgrading hardware, providing a test environment, applying approved patches to operating systems and maintaining fallback procedures and processes. The Technical Specialist works to enhance and maintain the customer's desktop infrastructure, affecting services provided to all government ministries and agencies. The incumbent manages and controls project and service delivery in a distributed IT infrastructure support system, including centrally located service desks and support staff, as well as distributed support staff and contractors deployed to client ministry sites throughout the province. The position provides coordination and technical expertise in one or more of the following areas: Server Maintenance and Administration, Citrix Maintenance and Administration, SCCM Maintenance and Administration, Imaging and/or Packaging.
Accountabilities
- Determines the most appropriate hardware, operating systems, or server/desktop configurations for information technology projects. Analyzes customer service requests and conducts technical and procedural analysis including risk analysis.
- Designs and develops appropriate technical, business and/or procedural solutions to meet client needs. Designs, develops and documents cross-government technical support specifications.
- Ensures implications of systems changes are understood by users and other systems professionals.
- Conducts rollout planning, testing and scheduling of application and operating system deployments to ensure quality assurance of end product, including unit testing and systems integration. Receives and prioritizes service requests for systems changes and additions. Assigns tasks to team members as required. Manages Incidents within the incident management toolset. Monitors queues for new incidents, analyzes tickets, assesses and assigns tickets as required. Provides highest level technical support for incidents including liaison with vendor as required.
- Conducts daily monitoring and maintenance of system infrastructure, applications and operating systems.
- Participates/leads projects including determining resource requirements. Develops project implementation plans, tracks progress of activities and negotiates changes to plans with project sponsors. Reviews all detailed systems specifications, schedules and implementation plans produced by team members.
- Identifies emerging desktop issues, evaluates software and operating system threats and sources or develops fixes.
- Identifies emerging trends in server and desktop computing, communications, research and develops new product offerings.
- Executes Problem and Change Management process for all server and desktop problems and changes.
- Performs Windows Logical Volume planning and configuration; paging space definition and management; print queue definition and management; schedule and manage system-related batch jobs.
- Provides technical support, advice, and guidance for the delivery of effective business solutions.
- Reviews and tests business solutions, operating systems and software application releases ensuring system and data integrity and functionality.
- Provides full documentation including infrastructure and application change reports, user documentation, Technical Information Bulletins, etc., and assists with the development of policy, guidelines and standards.
- Researches technology; monitors and assesses vendor advisories, industry trends and best practices; meets and works with vendors; develops and documents technology and service strategies; performs feasibility studies; recommends technology.
Qualifications
- 10+ work experience with scripting (VBScript, PowerShell)
- 7+ years work experience with Active Directory (AD objects, LDAP queries, GPO, PowerShell scripting for AD)
- 15+years of work experience with Microsoft Configuration Manager (SCCM) and Operating System Deployment (OSD)
- 15+ years managing Operating System Deployment configuration (WIM files, Driver packages, Customized Task sequences, UEFI/BIOS and Registry configuration, boot images, bootable media).
- 15+ years experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT)
- 7+ years experience in deploying, troubleshooting, and managing Bitlocker encryption on Windows devices
- 15+ years work experience with troubleshooting Operating System image builds and deployment
- 4+ years experience with Windows 10 Servicing model, using Configuration Manager
- 4+ years experience with Microsoft Endpoint Manager (Intune) and co-management (SCCM/Intune)
- 3+ years experience with configuring and deploying Windows 10 using Autopilot
- 2+ years of experience with ServiceNow as an ITSM tool
- Ability to participate and perform advanced troubleshooting activities in complex IT environments
- Ability to engage and support the client to coordinate functional and user acceptance testing (UAT) of packaged applications using the appropriate delivery method
- Ability to present technical ideas and changes to a large audience of non-technical clients to help provide decision-making information and act as Trusted Adviser
Financial Responsibility
- Prepares quotes for projects.
Direct Supervision
- No direct supervision.
Project/Team Leadership or Training
- Leads and provides direction to teams as required.
- Provides formal/informal training to team members and other business units.
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About NTT DATA Services
NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital,
cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process
services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard
to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.