Motion LP
Store Manager
Field/Site - Operations - Nanaimo, BC, Canada - Full Time
Hello, it's a new day and it's time to answer the call to elevate your career and make life accessible for all.
Protective measures for COVID-19
At Motion, the safety of our employees and our clients is paramount. We've implemented several measures to reduce the risk of exposure to COVID-19. These include:
- Ensuring safe physical distancing at all locations and warehouses.
- Providing all technicians with full personal protective equipment, including face shields, gowns, masks, and gloves.
- Screening all clients and employees for COVID-19 symptoms ahead of home visits or onsite entry to prevent contact with those who may have been exposed to COVID-19.
- Implemented a Vaccination Policy for all employees.
- Disinfecting all locations and warehouses regularly and thoroughly.
- Continuous monitoring of the on-going situation and updating policies as needed.
We are adding a Store Manager to our Nanaimo team. We need a manager of people, operations and process who is incredibly organized, motivational and has exposure to the day-to-day workings of a warehouse-retail environment. Someone who can foster a collaborative and goal-driven environment, create a strategy to improve operational efficiencies and increase revenue, and is ready to roll-up their sleeves to make things happen.
Overview
You may be an Operations Manager and you have exposure to a scaling environment and the realities of adapting not just processes, but the team's focus and approach to support rapid growth. You understand client services, storefront management, and warehouse operations. You want to step up to the challenges of managing a sales-driven environment; overseeing people from recruitment to career development. You are a multi-tasker in the truest sense, someone who thrives on juggling multiple priorities, demands and timelines all at once - and doesn't get overwhelmed doing so.
Focus
- Fostering a collaborative and supportive environment with a focus on team wins. This is a team calling out for support, mentorship, and guidance. You will assess the need for additional resources across all groups and manage the recruitment process from end-to-end. You will hold daily, weekly, and monthly meetings to ensure a high level of transparency and clear communication.
- Coaching a sales team. This is a diverse team with a range of experience. You will offer insights, guidance, and motivation. You will support their sales efforts, set and measure targets and empower the team to exceed expectations. You will step in to build relationships within the community to support the region's growth.
- Administration. You will develop strategies to continually improve individual customer acquisitions and retention. You will manage and report on all facets of the business; completing month-end, quarterly and yearly reporting. You will analyze data and critically assess your business to accurately forecast revenue levels and establish appropriate targets to achieve committed goals. You will review, develop and implement procedures that enhance the internal staff and the client experience.
Skills, Knowledge and Experience
- Education and experience. You have a degree or diploma from a post-secondary institution and 5+ years of progressive experience in a retail or branch environment leading up to management. You have direct sales management experience. Distribution centre or warehouse environment exposure is an asset.
- A collaborative management style. You have strong people leadership skills. You know how to motivate and inspire a team. You will roll up your sleeves and pitch in where needed. You have exposure to the end-to-end recruitment process, strong business and financial acumen including inventory control and experience in managing all facets of a company – administration, finance, HR, marketing, sales, and operations.
- Communication. You have experience working in customer-facing roles and leading teams. You love building and fostering relationships with internal and external clients. You have exceptional communication skills, both written and verbal, and can explain your ideas and thoughts in a variety of ways to get your point across. You are comfortable communicating on the phone, by email or in person.
- Flexibility and organization. You are an expert at juggling multiple projects, stakeholders and deadlines all while keeping your cool. You can prioritize, manage and organize a myriad of tasks as they come up throughout the day, be it from clients or other team members. You can quickly change your course of action to address changing needs and requirements while still delivering on deadlines.
- Technical Skills. You are proficient in Microsoft Office Suite and are comfortable working on a computer, navigating various software and databases. Experience with Excel would be considered an asset.
- Additional must-have requirements. You have a clean criminal background check.
If you would like to learn more or apply for this role, please submit your resume and qualifications here.
Motion is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. We are committed to providing reasonable accommodations, if required, and will work with you to meet your needs.